Frontline employees are the beating heart of any business. They’re not behind desks—they’re face-to-face with customers, crafting products, preparing food, and powering a company’s success. L&D’s impact is never more powerful than when it transforms these crucial team members.
Yet despite their importance, many frontline workers feel unsupported. They want better training, opportunities for development, and resources that meet their unique needs.
When you invest in your frontline workforce through strategic L&D initiatives, you’re not just building skills – you’re taking a strategic approach to supercharge customer satisfaction, boost productivity, and achieve business growth. With the right frontline training and development strategy, L&D can have a huge impact on business outcomes.
Join David Wentworth, VP, Learning Platform Evangelist at Schoox, as he explores key findings from Schoox’s Impact Award Winners and RedThread Research’s new frontline research report:
- Strategies to overcome deskless and hourly worker training barriers
- Solutions to drive engagement and retention in a high-turnover environment
- Practical tips to make learning accessible, useful, and impactful