Customer since: November 2017
Size: 400 that have access to Schoox
Industry: Leisure
Headquarters: Miami, Florida
The Product Specialist team at Schoox has been excellent. We have always received prompt assistance, and exceptional service. From the very beginning, our Solution Architect and the entire Customer Support team, have been pivotal in helping our team leverage the platform.
Company description
Celebrity Cruises features warm, contemporary designed spaces, offering amazing facilities and great dining experiences onboard where the ambience of the venue is as important as the cuisine. Twelve modern Celebrity ships offer luxurious cruise vacations, and their immersive cruise tour experiences take you deep into the heart of Alaska and the Canadian Rockies. Celebrity Cruises has become well known worldwide for delivering attentive, highly personalized customer service on cruises to all seven continents.
Celebrity Cruises (Royal Caribbean Cruises Ltd.)
The Business Challenge:
- To find an e-learning platform that is engaging and simple to use, compatible with both iOS and Android devices, and flexible to suit our needs.
- To track the development of our internal call center employees, and to measure the success of our training program for our external trade audience.
- To host our “On the Road” training events, manage registrations and attendance across different locations.
- To conduct in depth, real-time reports (user attempts, time spent, etc.)
- To be able to assign training programs based on jobs and adjust users’ training with the least manual effort.
- To make users feel valued and motivated upon training completion.
- To integrate with other systems (via FTP, API etc.)
The Solution: Why did Celebrity Cruises choose Schoox?
With Schoox we were able to integrate our current online Travel Agent Certification program, Five Star Academy and CO University. Not only was it easy to integrate and efficiently transfer our historical records, but it was also a smooth transition for our Travel Agents that were already familiar with our previous LMS. Moreover, the intuitive and easy to use course creation allowed us to complete our training program recreation very fast and with very little manual labor.
Building our organizational structure in Schoox, allows us to report on our thousands of travel agencies all over the US, Canada and Caribbean. These reports help us target specific groups of users, and increase our enrollments and graduates.
We have only received positive feedback after our transition to Schoox! All our Travel Agents believe it is easy and simple to use and get though their training programs efficiently through various channels, that is, their mobile devices, personal computers or tablets.
The Surprise: Were there any benefits of Schoox that were unexpected?
The Product Specialist team at Schoox has been excellent. We have always received prompt assistance, and exceptional service. From the very beginning, our Solution Architect and the entire Customer Support team, have been pivotal in helping our team leverage the platform.
We realize the impressive potentials that Schoox has to offer to our users and team of administrators, and that is why we aim for continuous training on the platform and its most advanced features with the help of our dedicated Customer Success team.