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CHART 2024 Summer Conference

CHART is the leading resource for the development and advancement of hospitality training professional and their organizations, and has an industry-wide reputation for its positive impact on developing people and improving the performance of hospitality businesses.


Check Out Check-Ins: An Innovative Approach to Performance Management

Presenter: Serah Morrissey, SPHR Senior Director, People & Culture, Schoox

Annual performance reviews are going the way of the dinosaur, and for good reason. Subjectivity, bias, and the marriage of scores to compensation are damaging and demotivating to workers. In this conversational session, attendees will learn:

  • Why traditional Annual Performance Reviews are ineffective.
  • Which factors are of highest importance when making the shift from “the way we’ve always done it” to “innovation and impact.”
  • How to use periodic guided Check-Ins as a vehicle for meaningful connections between managers and their team members.
  • Ways to gain buy-in from stakeholders.

This session is for people managers and those who influence how performance management is executed at their organizations.

Aug 11, 2024 - Aug 14, 2024
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