They Learn, You Win—Unlocking the Secrets of Effective Customer Education

Today, we’re joined by John Leh, CEO of Talented Learning, to shed light on the often-overlooked but vital role of customer education in business success. John underscores the importance of aligning training with business goals, tackling the complexities of globalizing customer education, and the promising future of embedding learning into everyday work environments.

He also explores the pivotal role of AI in personalized learning, highlighting how effective customer education not only boosts loyalty and advocacy but also drives significant positive impact on the bottom line.

Key takeaways from this episode:

• The connection between learning and development and customer experience, and how external groups are hiring experts directly.
• The potential for L&D to become a revenue generator through strategic customer education 
• The future of integrating learning into daily work, the role of AI in personalized learning, and showing tangible results to justify training investments.

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