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Sonesta Hotels, which has grown at a rapid pace, needs to ensure 9,000 staff around the world are provided with a consistent training experience. This uniform learning and development in turn will ensure delivery of an incredible guest experience across all locations, whether they are corporate or franchised.

As Sonesta Hotels expanded to include additional brands, the company created new learning environments or “academies”— each one reflecting a unique brand and culture. And since most Sonesta employees are deskless, the ability to complete courses from any device is key to employee learning.

Watch as David Wentworth, VP, Learning and Talent Development Platform Evangelist at Schoox, and Derek Fournier, VP of Training and Engagement at Sonesta Hotels, cover:

  • How eLearning combined with on-the-job training ensures consistency of training across properties
  • Ways skills assessments prepare each employee for success
  • Technologies used as the foundation of their learning strategy