June 12, 2025
2 Min. Read
Why CFOs are turning to LMS platforms to drive measurable operational savings.
Labor remains the single largest expense for hotels, accounting for over 50% of operating costs in 2025. Combine that with persistently high turnover, resulting in a significant and recurring drag on margins. Industry research shows that replacing a single frontline employee can cost between $7,000 and $12,000 when factoring in recruitment, onboarding, and lost productivity.
Modernizing your training infrastructure with an LMS for hotels isn’t just a people strategy, it’s a financial one. The right technology reduces churn, accelerates productivity, and eliminates inefficiencies across the board.
Here are five specific ways CFOs can improve labor ROI with smarter training:
1. Reduce Turnover and Protect Labor Investments
Voluntary turnover directly impacts profitability. The cost of attrition adds up quickly—not just in replacement expenses, but also in decreased service quality and increased training overhead.
A hotel-specific LMS like Schoox helps create consistent, structured training programs that increase employee engagement, clarity, and retention. For example, Sonesta Hotels rolled out Schoox across 15 brands and trained over 9,000 employees—resulting in $600,000 in savings on new hire training alone. More importantly, standardized training contributed to stronger retention across locations.
2. Link Training to Revenue Growth
Investing in training isn’t just a feel-good move; it directly fuels your revenue. Altitude Trampoline Parks saw a 9.5% jump in sales after hitting a 90% training completion rate with Schoox. Imagine the same in your hotel. With mobile-friendly role-specific training, your staff isn’t just learning; they’re thriving.
When employees master their roles, guest satisfaction shoots up, reviews glow, and your bottom line starts to look a lot better.
3. Consolidate Disconnected Systems to Cut Waste
Many hotel groups still rely on multiple, outdated training systems that are inefficient to manage and difficult to scale. This fragmentation leads to redundant costs, inconsistent reporting, and lost productivity.
By consolidating training, compliance, and reporting into a single LMS built for hotels, organizations can dramatically reduce administrative overhead. Sonesta Hotels, for example, saved $134,000 by retiring multiple legacy systems and standardizing on Schoox. The platform’s centralization creates operational consistency while cutting out excess spend.
4. Accelerate Onboarding to Drive Faster Productivity
Time-to-productivity is critical in high-turnover environments. Every day a new hire isn’t fully trained represents a day of lost revenue opportunity and increased workload on existing staff.
Schoox streamlines onboarding with automated workflows, mobile access, and job-specific training paths. Hotel brands using the Schoox platform report a 10% reduction in ramp-up time; which, when applied across dozens of properties, adds up to significant labor cost savings and improved service coverage.
5. Use Real-Time Data to Optimize Labor Spend
Most training programs lack clear visibility into performance impact. Without data, it’s challenging to evaluate ROI or make improvements. Schoox addresses this with real-time dashboards that connect training to outcomes such as turnover, guest satisfaction, and compliance adherence.
Sonesta Hotels used the platform to identify a correlation between online review scores and gaps in training execution. By resolving these gaps, they improved service delivery and protected future revenue. The ability to connect learning metrics to financial KPIs makes Schoox a valuable strategic asset for finance leaders.
The bottom line for hotel CFOs
Labor costs are sky-high, and turnover is draining you dry. But with the right LMS, you get to flip the script. Reduced training expenses, fired-up employees who stick around, and stellar guest experiences are just the beginning. The benefits are clear, and they’re mission-critical.
Standing still while the competition levels up is a losing game, so don’t get left behind. Explore how Schoox can revolutionize your hotel operations and hammer your labor costs into submission.
Click here to book a demo and see the change for yourself.
