Most learning platforms assume employees have time to learn on the job. Frontline employees don’t have that option. They’re in front of a customer, on a line or on the floor almost immediately — and are expected to perform with little room for error. Generic training can quickly fall out of step as the skills needed for frontline employees evolve. When engagement drops, the business struggles to connect learning with changes in employee behavior.

In this session, Schoox will demonstrate a more relevant frontline training approach: content that is tailored to an individual’s actual skills, built for the company’s brand and specific role and responsive to live business performance data instead of a once-a-year assessment. Attendees will see how organizations deliver training tied to real gaps, providing frontline employees with a visible path forward. As the business feeds performance data back in, learning stays connected to the outcomes leadership is working to improve.

Attendees will walk away with:

  • A model for designing training for an individual’s actual skill gaps instead of offering generic course libraries
  • An approach to building content that supports both your unique brand and each employee’s specific role
  • A live look at how business performance data drives what training is built and delivered
  • A firsthand look at skills identification and personalization working together in an intelligent learning platform