What do you tell your CFO when they ask what learning and development (L&D) investments returned? Completion rates alone do not answer that question. The Fresh Market, a specialty grocer with 172 locations, connects training to outcomes that matter: stronger retention, workforce readiness and guest satisfaction. By understanding turnover costs by role and showing how effective onboarding helps new team members stay longer and build confidence, L&D can demonstrate meaningful business impact.
Join Shay Dalton, director of learning and leadership development at The Fresh Market, for a look at how the team makes learning a leadership priority. In conversation with Sandra Moran, CMO at Schoox, Shay will share a blueprint for moving beyond check-the-box completions to workforce readiness.
Get practical insights on how to:
- Connect learning to business outcomes executives recognize, such as reduced turnover, workforce readiness and guest satisfaction.
- Calculate turnover costs by role and show how effective onboarding can strengthen retention and demonstrate ROI.
- Use assessments to demonstrate learning, confidence and readiness among new team members.
- Build a culture where investing in team members strengthens the way they care for guests.