66% of Young Frontline Workers Say Their Training Is Failing Them

Sandra Moran, Chief Marketing Officer at Schoox, and Drew Brees, Super Bowl MVP, Co-Owner of Surge Entertainment, and a Schoox customer, connected with HR.com about new survey findings on the state of frontline training. The article draws on Schoox’s Frontline Workers Survey, which found that two in three frontline employees ages 18 to 34 don’t believe their employer provides the training they need to succeed on the job. Sandra points to lack of time and inconsistent management prioritization as the biggest barriers standing between frontline workers and effective training, and makes the case for accessible, role-specific learning that builds confidence and performance from day one. Drew adds a business owner’s perspective, describing how frontline teams shape the customer experience and why investing in their development pays off in how a business runs day to day. Together, their commentary reinforces Schoox’s position that frontline training isn’t a compliance exercise, it’s the infrastructure that determines whether a business delivers on its brand promise.