Growth beats perks: What actually keeps frontline workers around?

Sandra Moran, Chief Marketing Officer at Schoox, and Drew Brees, Super Bowl MVP, Co-Owner of Surge Entertainment, and a Schoox customer, connected with Human Resources Director about what actually drives frontline retention. The article, “Growth Beats Perks: What Actually Keeps Frontline Workers Around?” features findings from Schoox’s Frontline Workers Survey showing that meaningful career development drives retention at nearly double the rate of workplace perks like free food or social events. Sandra shares why organizations need practical, role-specific training that helps frontline workers perform better, advance, and build a future with their employer, cautioning that companies still treating training as a compliance exercise risk falling behind. Drew reinforces the point from an operator’s chair, describing frontline workers’ need for a clear playbook and path forward, and how investing in training that helps everyone succeed builds stronger teams and more consistent customer experiences.