How Church’s Texas Chicken Built an Operational Infrastructure for 1,500 Stores

Sandra Moran, CMO at Schoox, is joined by their customer, Church’s Texas Chicken, in this article with Hospitality Technology about how the global QSR brand built its operational learning infrastructure across 1,500 stores. The piece features Church’s Senior Director of Global Operations Training, Bouran Qaddumi, discussing the challenges of maintaining consistency, speed, and visibility into training effectiveness across a global franchise network. Moran explains that many franchise brands mistake training volume for training impact and highlights how Church’s is using Schoox to build purpose-built learning infrastructure rather than simply adding more content. The article also looks ahead to how Church’s plans to use the Schoox Learning Impact Suite to connect role-based skills directly to store-level KPIs. The article goes on to describe how learning is evolving from a system that delivers courses into one that continuously improves business performance.