Westgate Resorts modernized its L&D system to be optimized for frontline workers

Stephanie, VP of Learning & Development at Westgate Resorts, talks with HR Brew and highlights that Westgate Resorts modernized its L&D approach by implementing Schoox to better support frontline workers at scale. She emphasizes that the platform enables rapid deployment of training aligned to business needs, helping her team keep pace with the operational demands of a large hospitality workforce. Beyond speed, she notes that Schoox provides deeper visibility into meaningful metrics, allowing her team to better connect learning to business performance. Overall, the value comes from shifting L&D from a content-driven function to one that is more strategic, data-informed, and closely aligned with the business.