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Nearly 6 in 10 Frontline Workers Report Stress Due to Skills Gap, New Report Finds

05 June 2024

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Schoox Partners with Lighthouse Research & Advisory for Frontline Worker Skills Report

A new report by Schoox, a leader in learning management software, in partnership with Lighthouse Research & Advisory, reveals a significant skills gap among frontline workers. Nearly 6 in 10 frontline workers report feeling stressed due to low staffing levels, highlighting the urgency for businesses to address this critical issue.

The report, “Frontline Worker Skills Growth and the L&D Disconnect,” analyzes data from a survey of over 700 employers and 1,000 workers in construction, hospitality, food service, retail, and manufacturing. It explores the challenges organizations face in developing their frontline workforce and offers practical solutions to bridge the skills gap.

“A study by Deloitte and The Manufacturing Institute found that 1.9 million manufacturing jobs could remain unfilled due to the skills gap,” said Lefteris Ntouanoglou, founder and CEO of Schoox. “Frontline organizations across all industries must develop a skilled and engaged workforce, and our work with Lighthouse seeks to guide business leaders in how to do just that.”

The report highlights key areas for improvement, including:

  • Addressing communication gaps between leadership and frontline workers
  • Identifying unique challenges and opportunities for training by industry
  • Implementing effective training programs that are accessible and engaging for frontline staff

“By proactively investing in frontline worker training, organizations can empower their employees, improve customer satisfaction, and achieve their business goals,” said Ben Eubanks, Chief Research Officer at Lighthouse Research & Advisory.

Download the free “Frontline Worker Skills Growth and the L&D Disconnect” report today to discover actionable strategies to:

  • Close your frontline worker skills gap
  • Improve productivity and efficiency
  • Increase employee retention
  • Boost customer satisfaction

Learn more about Schoox and its solutions for frontline worker training at

About Lighthouse Research & Advisory

Lighthouse Research & Advisory is a modern analyst firm dedicated to setting the standard for excellence in talent acquisition and beyond. By providing compelling research and actionable insights for recruiters, hiring managers, and business leaders, our mission is to navigate the rapidly-changing tides of human capital management in order to support today’s talent advisors. From establishing frameworks for end-to-end recruitment marketing and high-powered CRM practices to illuminating the strategic impact of candidate experience and employer brand management, our goal is to chart a new course for talent acquisition.

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