In this customer story, Jared Saft, Chief Operating Officer at Westgate Resorts; Stephanie Ketron, Vice President of Learning and Development at Westgate Resorts; and Alex Motes, Director of Training at Westgate Resorts, share how Westgate transformed its approach to training from decentralized, reactive programs into a strategic learning function focused on business outcomes.
With 8,500 team members supporting approximately 15,000 rooms across three countries, and 80% of its workforce in the field rather than behind a desk, Westgate needed a learning platform built for the realities of frontline work.
See how Westgate Resorts uses Schoox to:
- Support frontline employees with learning designed around how and where they work
- Reinforce service standards with on-the-job training checklists
- Give managers real-time visibility into training activity and progress
- Quickly create and deploy training in response to evolving guest feedback
- Track learning data by property, department, and individual
- Connect training activity to the metrics and outcomes that move the business forward