How Learning Helps the Frontline Drive the Bottom Line

Schoox is addressing the challenges of frontline employee training head-on with an engaging and insightful panel discussion at ATD 2025, taking place May 18 -21 in Washington, D.C.. Join us Monday, May 19, at 1 PM EST for “How Learning Helps the Frontline Drive the Bottomline”, presented by thought leaders and industry experts at the forefront of frontline success. This session dives deep into the challenges and opportunities of equipping the frontline workforce through thoughtful, effective learning strategies.

Here’s everything you need to know about this must-attend session.

Why focus on frontline employee training?

Fast-paced environments, high turnover rates, and limited training opportunities often leave frontline workers feeling disconnected, which impacts employee engagement and overall company performance.

At its core, our panel discussion will demonstrate how equipping the frontline workforce with proper tools, supportive training, and growth opportunities can shift the needle and boost employee skills and morale, directly benefiting the business’s bottom line.

Whether in operations, talent development, or L&D, this engaging discussion will provide actionable insights to help reimagine employee learning and retool it to drive business growth. 

Meet the expert panel

This session brings together a stellar lineup of industry experts and L&D pioneers to explore creative solutions for frontline training challenges. Here’s a look at our panelists: 

Dani Johnson – Principal Analyst, RedThread Research

Dani has spent her career researching human capital practices and learning technologies, making her a trusted voice in workforce development. Formerly leading learning research at Deloitte’s Bersin, she co-founded RedThread Research, where she helps organizations uncover actionable insights on training programs. Her ideas have appeared in major publications like the Wall Street Journal and CLO Magazine. 

Shay Dalton – Director, Learning & Leadership Development, The Fresh Market

Shay is a forward-thinking retail leader spearheading innovative learning and development strategies at The Fresh Market. In 2021, Progressive Grocer recognized her as a “Top Woman in Grocery.” She has a proven track record of developing impactful training programs for retail teams. Her expertise, which spans global HR, coaching, and leadership development, helps her bring a practical, real-world perspective to designing training for frontline staff.

Andrew Finn – Director of Ops Integration & Brand Standards, Wingstop

With over 20 years of experience in L&D, Andrew is instrumental in streamlining training operations for frontline teams in major hospitality and food service brands. At Wingstop, he implemented a comprehensive learning management system (LMS) that transformed how frontline employees access training and maintain consistent operations. From managing multi-location training programs to ensuring operational excellence, Andrew develops practical strategies for aligning training with business objectives.

David Wentworth (Moderator) – VP, Learning & Talent Platform Evangelist, Schoox

David brings over a decade of expertise in workplace learning and talent development. As Schoox’s Learning Platform Evangelist, he’s passionate about connecting training initiatives to measurable business outcomes. With a deep understanding of how technology shapes modern learning, David will guide the session toward future-focused solutions packed with actionable takeaways for attendees. 

Four key themes to expect

This session provides actionable insights to help L&D professionals tackle frontline workers’ unique training challenges. Here’s what to expect:

• Analyze common challenges for frontline workers: Understand the shared pain points frontline employees experience across various industries, from limited resources to inconsistent training. Learn how these challenges impact workforce performance and retention.

• Assess effective training strategies: Explore real-world examples of training approaches that meet frontline workers where they are. From blended learning models to mobile-first platforms, see how technology empowers teams to access learning on the go.

• Implement comprehensive learning solutions: Discover how tailored learning programs, bite-sized content, and gamified experiences engage frontline teams and drive measurable results.

• Learn from industry leaders: The panelists’ real-world case studies, including Shay’s innovative coaching strategies at The Fresh Market and Andrew’s success scaling consistent training across Wingstop’s franchise network, will inspire you to do more with your L&D initiatives.

Why this session matters

Learning leaders, operations managers, and talent development professionals are under increasing pressure to deliver learning outcomes that drive business impact. By their nature, frontline roles present added challenges, requiring a unique approach to training that prioritizes engagement, ease of access, and scalability.

Attending this session will give you solutions tailored to the retail, hospitality, and manufacturing industries. You’ll walk away equipped to build a learning culture that empowers employees while improving business efficiency. Whether you’re exploring frontline employee training for the first time or refining existing initiatives, this discussion is your playbook for success.

Visit Schoox at booth 2007 to learn more!

If you’re attending ATD 2025, stop by Schoox’s booth (#2007). Our team will be on hand to demonstrate how our learning management platform is designed to meet the needs of frontline employees and deliver measurable business results. Explore how Schoox can help your organization:

• Create customized, scalable training programs.
• Deliver flexible, mobile-first learning experiences.
• Track and quantify training ROI to show direct business impact.

We’d love to discuss your challenges, answer your questions, and help your frontline teams succeed.