Business professional smiling and listening while talking with colleagues in a meeting setting

In the article, Sandra Moran, CMO of Schoox, highlights a critical gap in workplace training: while most employees say they want training, many feel they aren’t getting what they actually need. She points to Schoox research showing only 24% of frontline workers strongly believe they receive adequate training, while 40% aren’t clear on what’s expected of them, underscoring a disconnect between training and real job performance. Moran emphasizes that the biggest barrier isn’t willingness — it’s time and relevance, especially for frontline workers balancing training with daily responsibilities. The takeaway is clear: training must be accessible, meaningful, and directly tied to outcomes to drive engagement and impact.

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