Strategic L&D: Driving Frontline Engagement, Retention, and Business Results

This HR.com article by Schoox’s David Wentworth emphasizes how strategic learning and development can transform frontline employee engagement and business performance. The piece highlights a critical misalignment between business priorities and worker needs, noting that while 90% of frontline employees prioritize onboarding, employers often rank it second behind compliance. The article reveals that employees planning to stay are twice as likely to understand job expectations and 75% receive adequate training, demonstrating the direct link between support and retention. 

Despite challenges like time constraints, limited access to resources, and technology hurdles, companies using mobile-friendly training tools see 50% higher employee satisfaction and retention rates. While 45% of employers prefer classroom training, 91% of frontline workers prefer mobile devices. Meanwhile, performance measurement remains crucial, with successful organizations aligning learning strategies to business goals and using their LMS for communication and engagement rather than just compliance tracking. The bottom-line impact is substantial, with companies reporting benefits including reduced insurance premiums, lower technology costs, decreased waste, and increased sales through improved training initiatives.