Make Learning Work for the Frontline Workforce

SHRM connected with Sandra Moran, CMO of Schoox for their article titled, “Make Learning Work for the Frontline Workforce.” The article reinforces a core challenge Schoox is built to solve: traditional training models fail frontline workers because they are too generic, too long, and disconnected from real job performance and business impact. Sandra emphasizes that effective learning must be in the flow of work, role-specific, and delivered in short, targeted “microbursts” that frontline employees can actually apply immediately. Additionally, Sandra outlines a shift from measuring training activity to engineering learning around business outcomes—using Schoox’s approach of defining metrics upfront and building training to directly impact revenue, retention, and productivity. She captures the essence of the Learning Impact Suite by explaining the importance of precision-driven, AI-powered training that is personalized, scalable, and directly tied to measurable business results.