A bus driver in an orange vest focuses on the road while driving a bus.

The May 2025 edition of TJ Newsflash, a Training Journal publication by its editor, Jo Kook, features insights about the imbalance in training and talent development investment by companies across several frontline-led industries like restaurants and retail. It cites an independent report by RedThread Research: “Developing Frontline Workers: Focus Where it Counts.” The report identifies three key areas for organizations to focus their learning and development efforts to realize a return on investment in the tools and resources required: compliance and safety training, training to close skills gaps, and training that prepares future leaders for emerging challenges.

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