Effective Customer Education: Boost Loyalty and Business Impact

John Leh features a poignant episode of the Schoox podcast, “They Learn, You Win,” in his roundup of timeless learning tech advice available on demand for 2025. The “They Learn, You Win” podcast episode—featuring David Wentworth from Schoox—explores the critical impact of customer education on business success. The discussion covers aligning training with business goals, supporting global audiences, and boosting customer loyalty and advocacy. The episode highlights strategies to maximize the ROI of customer education, connect employee learning to customer experience, and deliver learning in the flow of work. It also explores the emerging trend of AI-driven personalized training and how L&D can drive revenue.