How do you build a learning ecosystem that can scale across a fast-growing, highly diverse workforce?
In this episode, David talks with Claire Moore, Chief Learning Officer of the International Carwash Association, Inc., about the evolution of training in the carwash industry—from informal, shadow-based onboarding to scalable, professional development programs. Claire shares how she’s helping operators shift their mindset around L&D, support a frontline workforce with varied education and language backgrounds, and create digital content that feels more like TikTok than textbook.
She also breaks down what resilience looks like in the learning space—and how L&D can stay flexible without losing consistency.
In this episode, you’ll learn:
- Why adaptability is the core of modern L&D design
- How to build professional competencies in a formerly unstructured environment
- What it takes to create engaging, inclusive learning for every kind of learner
- How to shift from reactive training to a long-term learning strategy
