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About the Webinar

Using the Right Training and Technology to Prepare an Hourly Worker for a Supervisory Role

With the ongoing war for talent, are you making the most of the untapped talent in your workforce? As restaurant leaders looking to build or validate their Shift Leader programs, understanding the role that training and technology can play is important.

Join Bob Duprey, Founder of Restaurant Playbooks, and Felicia White, Director of Franchise Training at Scooter’s Coffee, as they go through the steps of building a program that can better prepare your hourly workers for a supervisory role.

In this webinar, we’ll cover how to:

  • Build the business case for implementing a Shift Leader development program.
  • Identify, train, and prepare candidates for supervisor responsibilities.
  • Leverage technology throughout the process, and more.

The Speakers

Bob Duprey Speaker Headshot

Bob Duprey, Restaurant Playbooks

Bob Duprey founded Restaurant Playbooks to help restaurant training professionals develop their managers and teams with engaging and effective microlearning.

Felicia White Speaker Headshot

Felicia White, Scooter’s Coffee

Felicia White is the Director of Franchise Training for Scooter’s Coffee where she will support the continued brand growth through building on the various training support offered to operators.