June 26, 2025
3 Min. Read
High employee turnover in the hotel industry isn’t just a drain on your budget; it quietly erodes team morale, tarnishes service quality, and ultimately disappoints your guests. With some departments seeing turnover rates as high as 74%, can your hotel truly afford to stick with old, clunky training methods while building and training world-class teams?
It’s time to consider an LMS like Schoox that’s designed to tackle the unique labor and training challenges hotels commonly encounter. Do you want to keep battling endless, expensive hiring cycles, or are you ready to empower your workforce and transform them into your hotel’s most valuable asset?
Poor retention is killing your bottom line
Replacing even one entry-level employee can cost your hotel up to $12,000. Now multiply that across your entire team, across multiple locations. Beyond the dollar signs, high turnover drags down team morale, exposes skill gaps, and seriously jeopardizes your guest experience. Here’s the hard truth: employees don’t stay unless they feel valued, skilled, and invested. Hotels with complex workforces have a vested interest in keeping employees engaged and actively working toward professional growth. Training programs that build confidence and develop skills provide clear career opportunities that show employees their potential within your organization. Take it a few steps further, and elements like consistent feedback, social learning experiences, and recognition can go a long way in helping individuals feel like they’re part of a team that cares.
Training isn’t just a checkbox anymore; it’s the competitive edge that retains top talent and builds unstoppable teams.
5 ways Schoox helps hotel L&D leaders tackle turnover
- Mobile-First Training
Your employees are constantly on the move, so why force training that glues them to a desk? Schoox makes training accessible through a mobile-first platform that delivers relevant, bite-sized learning on their own terms—even during short breaks. Schoox supports training in over 32 languages, so about that multilingual workforce? Problem solved.
Real World Impact: Sonesta Hotels boosted retention by 36% after going mobile with Schoox.
- Clear Mapped Growth Opportunities
Nobody wants to stay in a dead-end job. Schoox creates structured career paths to guide employees toward promotions, certifications, and better pay grades. Help them see their future with you, instead of hunting for it elsewhere. With personalized learning journeys tailored to individual needs, employees can focus on building the skills that matter most to their professional growth—and your organization’s most pressing needs. Schoox also leverages AI to auto-connect relevant skills to jobs and training content, providing employees with smart content suggestions based on the most relevant career development opportunities.
Real World Impact: Turn “at-risk” employees into loyal future leaders.
- Fast Onboarding Times
Long, clunky onboarding processes mean fast exits. Schoox automates and accelerates onboarding, cutting down new hire training time by up to 10%. The mobile-friendly platform and automated workflows ensure training is accessible anytime, anywhere, empowering team members to learn at their own pace in dynamic environments that demand flexibility during the workday. Job-specific training paths and tailored onboarding profiles provide customized learning experiences suited to each individual’s role, location, or department, allowing employees to quickly gain the skills and knowledge they need to be productive.
Real World Impact: Schoox customers reduce the time it takes to manage training by up to 75%. Less frustration means more productivity from day one.
- Gamified Learning (Yes, Really)
Training doesn’t have to be a snooze-fest. Add a little edge with gamified leaderboards, badges, and collaborative groups. Training managers can tailor each game to suit specific employee groups and training goals, adding a fun and competitive element that keeps learners engaged while reinforcing important concepts. It’s not just fun and games; it’s a proven driver of motivation and retention.
Real World Impact: When employees enjoy learning, they stick around for more.
- Consistent Training Experiences, No Matter the Location
Managing multiple locations? Say goodbye to inconsistent training standards. Schoox creates one centralized hub for compliance, DEI, and operational training so that every employee can access the same quality resources. Advanced tracking tools make it easy to monitor progress and compliance, giving L&D leaders the confidence to focus on larger priorities while knowing their teams are aligned and well-prepared.
Real World Impact: Zero gaps and consistent operational standards across the globe.
No LMS? No ROI.
Hotels using Schoox aren’t just improving training; they’re slashing costs and driving real results. Sonesta Hotels saved $600,000 on new hire training alone. Add in another $134,000 saved by consolidating learning platforms, and it’s clear why teams that ignore an LMS are leaving money on the table.
With built-in dashboards to track impact metrics like retention, guest satisfaction, and lower operational costs, Schoox isn’t just checking HR’s boxes; it’s solving business-critical challenges.
Don’t just train. Empower your teams.
If you’re serious about reducing turnover, improving morale, and unlocking next-level performance, it’s time to act. Request a personalized Schoox demo today and start building the workforce you need to drive your business forward.
