A Continuum of Services For Your Long-Term Success
From implementation to ongoing strategy, Schoox delivers the expertise, support, and partnership you need to achieve measurable business outcomes.
The Schoox Services Continuum
Your learning journey doesn’t end at go-live — that’s where it begins. Schoox provides a full range of services designed to help you implement quickly, connect systems seamlessly, receive expert technical support, and expand the impact of your [learning] investment.
Implementation Services
Implementation Services
First-time setup, configuration, training, and consulting services based on your organization’s objectives.
- Fast, structured implementation services with expertise in frontline organizations.
- Technical integration services to connect Schoox with your HR, payroll, and business systems.
- Dedicated implementation specialists guide you through discovery, configuration, rollout, and optimization.
Integration Services
Integration Services
Expert integration services for Schoox with HR, payroll, scheduling, business systems, and content as part of implementation.
- Pre-built and custom integrations configured by Schoox experts.
- RESTful API, SFTP, and SSO options for seamless data flow.
- Integration consulting designed to accelerate onboarding and productivity.
Platform Support
Platform Support
Best-in-class technical support for ongoing usage.
- 24×365 global coverage for rapid access.
- Proactive monitoring and escalation management.
- Multi-channel support: community, email, and knowledgebase access.
Customer Success
Customer Success
Delivers product expertise and guidance to drive platform adoption and maximize your investment.
- Dedicated Customer Success Managers (CSMs) provide strategic guidance.
- Success frameworks to measure ROI and link learning to business outcomes.
- Ongoing collaboration with your teams to ensure platform value grows over time.
Service Projects
Service Projects
À la carte, add-on offerings outside of Success Plan bundles. Includes professional services hours, custom training, and predefined packages for unique business needs.
- Custom configurations or integrations.
- Bespoke consulting engagements.
- Tailored workshops and enablement sessions.
Success Plans
Success Plans
Customized strategic subscription plans bundled with a Technical Account Manager (TAM) and deliverables for specific business needs.
- Designed to match your growth stage and goals.
- Premium support, Consulting workshops, and more.
- Tailored roadmap sessions to optimize usage and adoption.
Your Partner at Every Stage
At Schoox, services aren’t a department — they’re a partnership. Our specialists, consultants, and support experts are invested in your success from day one, helping you:
- Launch faster and accelerate time-to-value.
- Connect systems seamlessly through technical integration.
- Keep your platform performing flawlessly with proactive support.
- Align learning with measurable business outcomes.
NPS 48+
Consistently high-rated NPS scores
Our customers consistently rate Schoox higher than industry norms, with Net Promoter Scores above 48 and sustained positive feedback across Implementation, Support, and Success Services.
The Schoox Difference
What makes our service approach unique:
End-to-End Partnership
From implementation through success, one connected experience.
Frontline Expertise
Deep understanding of complex, distributed organizations.
Outcome Focus
Every service designed to accelerate adoption and ROI.
Global Coverage
24×365 support, proactive monitoring, and continuous optimization.
Frequently Asked Questions
What services does Schoox offer?
Schoox provides implementation, technical integration, ongoing support, customer success, and community services to help organizations achieve learning impact.
Are implementation and integration included in setup?
Yes. Schoox provides configuration, training, and integration services as part of your onboarding and implementation process.
How can I get additional consulting or training?
Through our Service Projects and Success Plans, you can add professional services hours or custom engagements to fit your goals.
What makes Schoox support different?
Our platform support operates 24×365 with global coverage, proactive monitoring, and a knowledgebase for self-service help.
Get your workforce learning, faster.
Let’s put you on the path to measurable outcomes from day one with Schoox Implementation Services.