Introducing the Learning Impact Suite: AI-engineered learning to drive business outcomes. View the Press Release.

Contact Us Login
Get a demo

Search Schoox

Search Schoox

Driving Adoption, 
Growth, and Measurable Results

Your dedicated Customer Success team partners with you long after go-live — helping you maximize adoption, demonstrate ROI, and continuously align learning with business outcomes.

Connect To Customer Success
A man in a beige shirt gestures while talking at a meeting table with a laptop.
A smiling man with a beard in a casual outfit collaborates with others at a meeting.

A Partnership 
Built on Outcomes

At Schoox, Customer Success is more than account management — it’s a long-term strategic partnership focused on ensuring L&D leaders help their organizations outperform.

Your dedicated Customer Success Manager (CSM) serves as an extension of your team, providing the expertise, insight, and collaboration to accelerate adoption, drive engagement, and prove the business value of learning.

What Customer Success Includes

Our Customer Success Services ensure every organization has the resources, guidance, and partnership to continuously grow with Schoox.

An icon of a person sitting in front of a computer. Four lines appear out of their head leading to circles. Three of those circles have check marks.

Dedicated Customer Success Manager

A strategic advisor who knows your business, your people, and your goals.

An icon of three people standing behind a pair of open raised hands

Adoption & Engagement Strategy

Data-driven insights to help you measure and increase user participation.

An icon of a computer monitor. There are a gear and three sliders on it.

ROI & Outcomes Analysis

Frameworks and dashboards to connect learning results to business performance.

An icon of a clipboard with three checklist items. A large check mark in a circle appears in front of it.

Quarterly Business Reviews (QBRs)

Regular reviews of performance, adoption metrics, and strategic initiatives.

An icon of a computer monitor with a person and a speech bubble inside

Collaboration & Enablement

Ongoing education and best practices shared through workshops, webinars, and customer events.

Success Plans That 
Scale With You

Every organization’s goals evolve — and so should your level of support. Schoox offers tiered Success Plans that provide customized deliverables, dedicated resources, and enhanced consulting options to help you grow.

  • Essential Plan: Foundational engagement with your CSM for adoption and success tracking.
  • Enhanced Plan: Includes a Technical Account Manager (TAM), consulting workshops, and quarterly strategy sessions.
A woman in a black blazer and white top stands confidently with arms crossed in a factory.
A chef teaching a student how to chop vegetables on a green cutting board.

Collaboration Through the Schoox Community

Customer Success extends beyond our internal team — it’s amplified through our community of learning professionals.

  • Peer-to-Peer Collaboration: Learn from other L&D leaders using Schoox.
  • Knowledgebase Access: 24×365 searchable library of how-to guides, troubleshooting tips, and best practices.
  • Exclusive Events: Invite-only webinars and roundtables led by Schoox experts and customers.

Customer Success for Frontline & Complex Organizations

Schoox specializes in serving distributed, frontline and franchised enterprises — from restaurants and hospitality to retail, manufacturing, and construction operations.

Our Customer Success Managers understand the complexity of multiple business units, diverse audiences, and varying skill needs. We help you:

  • Align learning programs to your organizational structure.
  • Personalize learning for different workforce segments.
  • Track progress and ROI across business units or brands.
A smiling man in a red and gray shirt wearing black gloves in a warehouse setting.

Why Schoox Customer 
Success Is Different

Unlike traditional LMS vendors that define success as “renewal,” Schoox defines it as measurable business impact.

A check mark inside of a circle with a smooth gradient background transitioning from light purple to dark purple.

Strategic Partnership

Your CSM acts as a trusted advisor, not just a support contact.

A check mark inside of a circle with a smooth gradient background transitioning from light blue to dark blue.

Outcome Orientation

Every interaction ties back to measurable goals.

A check mark inside of a circle with a smooth gradient background transitioning from orange to red

Frontline Expertise

Experience helping distributed workforces drive adoption.

A circular logo with a green checkmark in the center, surrounded by a yellow and green gradient.

Proven Satisfaction

One of the highest NPS ratings in the LMS industry (48+).

Frequently Asked Questions

What does a Customer Success Manager do?

Your Schoox CSM provides platform guidance, helps track performance metrics, and ensures learning initiatives drive business outcomes.

How do Success Plans work?

Schoox Success Plans bundle resources, consulting, and Technical Account Manager support to fit your business needs, ensuring you always have the right level of partnership.

How is Customer Success different from Support?

Support is there for daily operations and ongoing use. Customer Success drives outcomes. Your CSM focuses on strategy, adoption, and ROI, while Support ensures platform uptime and responsiveness.

What makes Schoox Customer Success unique?

We combine proactive strategy, industry-specific expertise, and consistently high satisfaction, all reflected in our NPS 48+ score and long-term customer partnerships.

Fifteen dots arranged in a 4x4 grid pattern

Get your workforce learning, faster.

Let’s put you on the path to measurable outcomes from day one with Schoox Implementation Services.