Support That Never Sleeps
Our global team provides 24×365 technical and platform support to ensure your learning programs never miss a beat — anywhere, anytime.
Always-On, Outcome-Focused Support
Learning happens around the clock — so we’re here too. Schoox provides around-the-clock technical support, designed specifically for global, frontline-heavy organizations that can’t afford downtime.
Our Support Services team is available to ensure your learning platform performs consistently and your workforce can access training when they need it most.
Schoox Support Services
Customers receive consistent support services, including:
- 24×365 Global Coverage: Real-time assistance available every hour, every day of the year.
- Multi-Channel Access: Support through our support portal, email, or our online community.
- Proactive Monitoring: Alerts and checks to identify potential issues before they impact learners.
- Outcome Alignment: Support focused not just on case resolution but on maintaining learner continuity and business outcomes.
Designed for Frontline and Global Organizations
Schoox understands the realities of distributed, shift-based, and global workforces. Our support model is built to serve teams that never stop moving.
- Shift-Friendly Availability: Support when your team is working — not just during office hours.
- Global Reach: Specialists across time zones ensure seamless handoffs and continuous assistance.
- Industry Expertise: Support teams experienced in hospitality, retail, manufacturing, and franchise operations.
The Support Process
Our approach to support is structured for speed, precision, and transparency.
1
Case Creation
Customers submit requests via the Schoox Support Portal or email.2
Initial Response
Cases acknowledged and triaged within industry-leading timeframes.3
Resolution or Escalation
Fast resolution or escalation to subject-matter experts.4
Monitoring & Validation
Post-resolution monitoring to ensure issues remain resolved.5
Knowledge Sharing
Common solutions documented for future reference in our Knowledgebase.Self-Service Knowledgebase + Community Access
We believe in empowering customers with both expert help and self-service tools.
- Knowledgebase: Searchable 24×365 resource library with how-to guides, troubleshooting tips, and product documentation.
- Customer Community: Exclusive peer network of learning professionals to share best practices and success stories.
Frequently Asked Questions
How do I reach Schoox support?
You can submit a ticket via the Schoox Support Portal or email for standard or urgent issues.
What if I want to troubleshoot issues myself?
The Schoox Knowledgebase provides step-by-step guides, FAQs, and troubleshooting resources for self-service resolution anytime.
How satisfied are customers with Schoox support?
Schoox maintains one of the highest NPS scores in the industry (48+), with consistently high customer satisfaction ratings across support and implementation.
Learning never stops, and neither does Schoox support.
Ready to launch learning that connects seamlessly with your HR and business systems? Our technical services team ensures Schoox is integrated and running from day one.