Shifting Gears to Elevate Technician Training
KIOTI Tractors is a leading manufacturer of agricultural machinery with 520 dealerships nationwide. The company specializes in designing, manufacturing, and distributing high-performance tractors and equipment, offering innovative solutions for modern farming challenges.
Customer satisfaction and operational efficiency are always top priorities at KIOTI Tractors, and the company relies heavily on the knowledge, skills, and expertise of its technicians and other frontline employees to maintain high standards. With a growing business and expanding needs, KIOTI values having a comprehensive learning and development solution to ensure their technicians and staff are skilled and prepared for their jobs, regardless of location.
Like many organizations, KIOTI initially struggled with traditional, in-person training methods. In 2021, the manufacturer selected Schoox to simplify training, streamline L&D operations, automate compliance tracking, and boost employee engagement.
“We hit a home run with Schoox. The partnership and support have been great. We’ve seen at least a 15-20% return on our investment when considering the cost of Schoox against the number of hours saved.”
Dennis Falls, Field Service Supervisor at KIOTI Tractors
Enhancing Employee Onboarding and Reducing Time to Productivity
Efficient onboarding is critical to KIOTI’s success, as technicians need specialized training to perform at their best. The L&D team saw that its conventional approach to onboarding created unnecessary friction, consumed a lot of resources, and delivered inconsistent results. Schoox allows KIOTI to reimagine this crucial process and make a lasting positive impression on new hires, transforming it from a logistical challenge into a strategic advantage.
- Before: Onboarding for new hires was slow and inconsistent across different locations, with many technicians requiring extensive hand-holding throughout the training process. Training sessions were delivered in person, requiring managers to travel to multiple locations and employees to spend extended time away from their primary responsibilities.
- Now: With Schoox, onboarding is fast and efficient, and new technicians can complete training modules remotely at their own pace via the platform’s native mobile app. Self-paced learning combined with manager-led training sessions helps new hires get up to speed quickly, resulting in significantly reduced time to productivity. The platform also offers a welcoming environment encouraging new hires to keep learning and developing their skills.
“Schoox allows us to train technicians better, so the number of calls I receive for help has decreased significantly. The technicians are much more efficient now that they can self-serve with the training content.”
Dennis Falls, Field Service Supervisor
Schoox’s User-Friendly Interface Transforms Training Management
KIOTI sought an LMS that makes it simple to access training resources and encourages employee engagement. When technicians can easily navigate a learning platform without frustration, they’re more likely to complete required certifications and access knowledge when needed. A fresh, responsive interface reduces training time, minimizes errors, and allows KIOTI to deploy and distribute new training rapidly.
- Before: KIOTI’s previous LMS was cumbersome for system administrators and learners. The platform lacked critical features required to manage training across different learner groups, and employees struggled to complete training on time. Training was often fragmented and inefficient, and managers spent considerable time organizing sessions and traveling to various locations to deliver them in person.
- Now: Intuitive drag-and-drop course creation tools save KIOTI both time and money. Now that all content is digital, managers can administer training sessions remotely and automate tasks like course assignments and compliance verifications. Dennis Falls, KIOTI’s Field Service Supervisor, notes that Schoox allows his team to create and assign courses quicker and with less administrative burden.
“The ability to drag and drop content and create assessments is extremely fast using the simple interface. It’s 15-20% faster than any other LMS I’ve used.”
Russell Paugh, Training Coordinator at KIOTI Tractors
More Accurate Reporting and Compliance Tracking
The inability to properly monitor training completion and certification status presented administrative bottlenecks and potential compliance risks for KIOTI. Schoox’s robust reporting capabilities transformed this critical business function, providing unprecedented visibility into all compliance training activity.
- Before: KIOTI’s previous LMS did not support effective compliance tracking across multiple dealerships, raising significant safety and compliance concerns. Furthermore, reporting was time-consuming and did not provide stakeholders with the information needed.
- Now: Schoox provides detailed, real-time reports that help administrators track training progress, compliance, and employee certification statuses across all locations. The platform’s 300+ standard reports allow Dennis and his team to track training progress at every level of the organization. The real-time dashboards and customizable reporting capabilities make it easy to ensure that all employees are meeting training requirements on time without manual intervention by training managers or the L&D team.
“Schoox’s reporting capabilities are 100% better than what we had before. We can easily track compliance and skills retention across all locations.”
Dennis Falls, Field Service Supervisor
Streamlining L&D Operations for Greater Efficiency
KIOTI’s L&D team required a flexible solution that could integrate various learning methods, such as on-the-job training and self-paced e-learning. The manufacturer needed a single, intuitive platform to efficiently manage diverse training programs across different learner groups while minimizing administrative overhead.
- Before: In-person training was costly, time-consuming, and limited in reach. It required administrators to spend hours on preparation and travel and kept employees away from the frontlines where they could apply and demonstrate their knowledge.
- Now: Dennis estimates a 38% time savings achieved by transitioning from full-day training sessions to focused guidance and assessments after employees complete most of their training via Schoox. Furthermore, training reach has expanded dramatically from sessions previously accommodating 125-150 technicians to now serving over 800 employees at once—a 533% increase in training capacity.
“I used to spend an entire day training technicians, but now, when I arrive, they’ve already watched the training videos. I can focus on answering questions instead of starting from scratch.”
Dennis Falls, Field Service Supervisor
Looking Ahead
KIOTI remains committed to further optimizing its learning and development initiatives to maximize return on investment and improve the employee experience. The manufacturer intends to implement Schoox for training in other areas of the business, with particular emphasis on safety protocols and compliance education.
Exploring the Future of Learning Together
The partnership between KIOTI Tractors and Schoox reflects a shared commitment to driving greater efficiency and providing employees with the best tools for success. By simplifying training management, enhancing the onboarding process, and streamlining compliance reporting, Schoox empowers KIOTI to offer a better learning experience for its technicians while maximizing productivity and reducing costs.
Ready to explore how Schoox can help transform learning and drive growth? Connect with us today.
