25 September 2024
2 Min Read
For many businesses, training and investing in the professional development of a frontline workforce is crucial to success.
A new guide from Schoox offers insight into how learning technology can help businesses across various industries transform training to achieve a return on investment (ROI) on learning that creates significant competitive advantages and drives growth.
The guide, “Boosting Your Bottom Line: The Frontline L&D Playbook,” incorporates findings from Lighthouse Research & Advisory’s “Frontline Worker Skills Growth” Study (Lighthouse), and data from Hobson & Company (H&C), a leading ROI research firm. It identifies key areas where learning can improve operations, enhance employee satisfaction and engagement, and boost profitability.
Align Learning and Development to Generate ROI
By aligning learning strategies with business goals and leveraging effective technology solutions, companies can drive employee performance, reduce costs, and create a more positive and productive work environment. The research conducted by H&C found that companies with frontline employees using Schoox typically achieve a 200-400% ROI on learning within three years.
Address the L&D Needs of Frontline Workers
One of the guide’s most striking revelations is the significant gap between frontline workers’ expectations and the reality of their preparedness. Based on the Lighthouse research, only 24% of frontline workers feel they receive the necessary training to succeed in their roles.
L&D professionals are also feeling the heat. From working with limited resources and time constraints to managing learning across complex extended enterprises, the guide highlights the many challenges facing L&D leaders as they set out to design learning programs that stick.
The 8 Benefits of Learning Technology that Drive ROI
The guide identifies eight key benefits of leveraging the right learning solution, with real-world examples based on H&C data:
1. Reduce time creating and managing courses.
Friedman’s Home Improvement, a regional retailer based in Northern California, reduced the time its L&D team spent creating compliance training by 90%.
2. Reduce time on reporting and compliance tracking.
KIOTI Tractor, a leading supplier of tractors in the U.S. and Canada, experienced a 100% improvement in reporting and compliance training.
3. Reduce time-to-productivity.
Sport Clips, a popular North American barbershop franchise, achieved a 63% faster onboarding time for new team members.
4. Increase employee retention.
Biscuitville Fresh Southern, a local and family-owned breakfast chain, increased employee retention by 30% due to higher engagement levels with Schoox.
5. Increase sales.
The Fresh Market, a leading specialty grocery retailer with 160 stores across the U.S., increased sales of a new product by 20% via training improvements.
6. Reduce insurance premiums and claims.
By investing in workplace learning, Altitude Trampoline Park reduced annual insurance premiums by $30,000 and cut its risk of exposure to lawsuits by half.
7. Reduce waste, materials, and shrinkage costs.
Casey’s, a Fortune 500 company operating over 2,600 convenience stores, reduced fraudulent gift card purchases by 10% by improving frontline worker training.
8. Reduce the total cost of learning technology investments.
A global beverage manufacturer realized $200,000 in annual savings by consolidating its training platforms.
Download the Guide
“Boosting Your Bottom Line: The Frontline L&D Playbook” is a comprehensive guide that offers actionable insights for businesses that want to take a more strategic approach to understanding the ROI on learning. It includes customer testimonials and real-world examples—based on H&C data—of companies leveraging learning technology to achieve extraordinary results, the guide provides a roadmap for organizations looking to harness the full potential of their L&D initiatives.
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